Playground

The Playground is a testing environment where you can interact with your chatbot and test different scenarios before deploying it to your users. It allows you to save frequently used prompts for quick testing and iteration.

What is the Playground?

The Playground provides:

Sandbox Environment - Test your chatbot without affecting real user conversations
Saved Prompts - Store prompts you want to test repeatedly
Full Chat Interface - Interact with your chatbot exactly as users would
Quick Testing - Copy and paste saved prompts for rapid testing

Accessing the Playground

To access the Playground:

Navigate to your chatbot from the dashboard
Click on Playground in the sidebar navigation
The playground interface will load with the chatbot on the right and saved prompts on the left

Playground page

Understanding the Interface

The Playground is divided into two main sections:

The left sidebar displays all your saved playground prompts. Each prompt shows:

The prompt text (truncated if long)
Creation date and time
Copy button to quickly copy the prompt
Menu options to edit or delete

Right Side - Chat Interface

The right side shows a full chatbot interface where you can:

Type messages and interact with your chatbot
See responses in real-time
Test how your chatbot handles different questions
Use actions if configured

Creating a Saved Prompt

Saved prompts let you quickly test common questions or scenarios without typing them each time.

Click Add New Prompt

If you have existing prompts, click the "Add new prompt" button in the top right of the prompts sidebar. If you don't have any prompts yet, you'll see an empty state with an "Add prompt" button.

Enter Your Prompt

In the dialog that appears, enter the prompt text you want to save. This can be:

A question you want to test
A scenario you want to verify
A common user query

The prompt can be up to 1000 characters. You'll see a character counter showing how many characters you've used.

Plaground prompt dialog

Save the Prompt

Click "Create" to save the prompt. It will appear in your prompts list immediately.

Using Saved Prompts

Once you've saved prompts, you can use them to quickly test your chatbot:

Copy a Prompt - Click the copy icon on any prompt card to copy the prompt text to your clipboard
Paste in Chat - Paste the copied prompt into the chat interface and send it
Test Response - Observe how your chatbot responds to the prompt

This workflow lets you quickly test multiple scenarios without retyping questions.

Managing Saved Prompts

Editing a Prompt

To modify an existing prompt:

Click the three-dot menu (⋮) on the prompt card
Select "Edit"
Modify the prompt text in the dialog
Click "Save" to update it

Deleting a Prompt

To remove a prompt:

Click the three-dot menu (⋮) on the prompt card
Select "Delete"
Confirm the deletion

Note: Deleted prompts cannot be recovered.

Testing Your Chatbot

The Playground is perfect for:

Testing Knowledge Base - Verify that your chatbot correctly answers questions based on your documents, videos, and API endpoints
Testing Actions - Check if your actions appear and work correctly
Testing Responses - Ensure your chatbot provides accurate and helpful responses
Testing Edge Cases - Try unusual questions or scenarios to see how your chatbot handles them
Iterating on Settings - Make changes to your chatbot settings and test them immediately

Best Practices for Testing

Test Common Questions - Save prompts for questions users are likely to ask
Test Edge Cases - Include prompts that test unusual scenarios
Test After Changes - Always test in the Playground after updating knowledge, settings, or actions
Test Different Phrasings - Save variations of the same question to ensure your chatbot handles them all
Test Actions - Verify that actions appear when expected and work correctly

Differences from Production Chat

The Playground is isolated from your production chatbot:

Separate Conversations - Playground conversations don't appear in Analytics
No User Impact - Testing in Playground doesn't affect real users
Saved Prompts - Only available in Playground, not in production
Full Access - You can test all features including actions and knowledge base

Troubleshooting

Chatbot not responding?

Check that your chatbot is enabled in Settings
Verify your knowledge base has content
Ensure your system prompt is configured correctly

Prompts not saving?

Make sure you're logged in with member permissions
Check that the prompt is under 1000 characters
Try refreshing the page

Can't see the chat interface?

Try refreshing the page
Check your browser console for errors
Ensure you have the necessary permissions

Actions not appearing?

Verify that actions are enabled in your chatbot settings
Check that actions are configured correctly
Test if actions appear in production to compare behavior